When You Negotiate On The Phone, You Always Need To Prepare

One of the nice things about being an adult who engages in negotiations is that we are not required to know everything. A negotiation is not like an 8th grade history test where we’re going to be expected to regurgitate everything that we know about what products Brazil exports. We get to use notes. However, … Read more

Master A Phone Negotiation Using A Checklist

Can you picture yourself talking on the phone? If you are like me, it’s generally a scene of mass confusion. Sure I’m talking on the phone, but there is a very good chance that I’m doing a number of other things at the same time. These can include walking / running to get to some … Read more

How To Manage A Negotiation Phone Call

Have you ever wondered how a negotiation that takes place on the phone starts? I guess the answer is pretty obvious – someone calls you. However, what a lot of us don’t realize is that when we receive this call, we are the ones in control – not the person who is calling us. You … Read more

The Importance Of Listening Well When Negotiating On The Phone

These days we all spend so much time on the phone we really don’t give it another thought. However, perhaps we should. For you see, not only are we spending more and more time on the phone, but we have also started to include using the phone in our negotiations. Negotiating on the phone is … Read more

You Can’t Negotiate What You Can’t See

We all know that we have 5 senses with which we take in what is happening around us (some of us may have 6 senses but that’s a different movie). Which one of these senses is the most important in terms of negotiation styles and negotiating techniques to you during a negotiation? I’m pretty sure … Read more

Negotiators Need To Learn How To Deal With Interruptions

Every negotiation has its own unique momentum. No matter what negotiation styles or negotiating techniques are being used, things just seem to be moving along at a pace that suits that particular negotiation. Sometimes it will be fast and other times it will be slow. However, the one thing that you don’t want to happen … Read more

Who Will Be Listening In On Your Next Negotiation?

In a typical negotiation you sit down at a table and the other side sits down across from you. You can see them, they can see you. All of the discussions that happen during the negotiation can be watched and listened to by everyone in the room. Often times, we’ll direct our conversation to different … Read more

Why Phones Are A Bad Way To Conduct A Negotiation

I don’t like to use phones when I’m negotiating. There, I said it. In this day and age where Apple seems to come out with a new must-have phone almost every other week, it seems like blasphemy to say that you don’t like talking on the phone, but when it comes to negotiating I believe … Read more

Traps Caused By Negotiating On The Telephone

Let’s face it – attempting to conduct a negotiation over the phone is really never a good idea. When we are negotiating face-to-face with someone, we are in control of the situation. We have our notes, we have our support staff, and we have the ability to look the other side of the table straight … Read more

Negotiators Know The Power Of A Well Timed Phone Call

Let’s face it, just about every phone call that we receive is an interruption. When we are engaged in a negotiation, this can be a real inconvenience. I mean really, who can say “no” to a phone call? As disruptive as this can be, this might also be yet another tool that we can use … Read more