To Prepare For The Future, You Need To Learn To Delight Your Customer

Just exactly what will it take to make your next negotiation a success? Sorry about this, but it’s not going to be the negotiation styles or negotiating techniques that you use. If we keep in mind the cardinal rule of negotiating that each negotiation is just a single step along a path with the other … Read more

It’s Closing Time: How To Wrap Up A Negotiation

No negotiation has ever been designed to go on and on forever. However, sometimes it sure seems like the negotiation that we are involved in will never end. That’s why one of the skills that every negotiator needs to have is the ability to get the other side of the table to start to wrap … Read more

Hey Negotiator, Did Someone Say “Audit”?

I was wondering, could you take just a moment and remind me why we go to the effort of participating in a negotiation? Yeah, yeah – I know that one of the reasons is so that we can reach a deal with the other side. However, I don’t think that that is the only reason … Read more

How Negotiators Prepare To Handle The “Deal Killers”

During a negotiation there comes a time when you believe that you can see beyond the negotiation styles and negotiating techniques and start to see the end of the negotiation. Both sides of the table have been going back and forth for a while and it’s starting to look like you are going to be … Read more

How Do You Close A Negotiation? One Nibble At A Time…

Have you ever heard the phrase “it’s not over until it’s over”? The person who said this was clearly talking about a negotiation because experienced negotiators know that a negotiation is never over until they say that it’s over. Welcome To The World Of Nibbling After both sides of the table have reached an agreement … Read more

The Mental Side Of Closing A Negotiation

Have you ever heard the phrase “it’s not over until it’s over”? I’m not sure where this phrase comes from, but it sure could be applied to a number of the negotiations that I’ve been involved in. These never-ending negotiations never seemed to want to close. What’s a negotiator to do? 5 Ways To Get … Read more

2 Tips For Resolving Deadlocks When The Other Side Just Isn’t Listening To You

Just exactly who are these negotiations being conducted with? If I asked you this question, you’d probably tell me that you are negotiating with the other side of the table. You’d be both right and wrong. The negotiation process is much more complicated and you need to understand why if you are going to reach … Read more

Almost There: How To Move Towards The Close Of A Negotiation

Do you remember that scene early on in the movie Star Wars when Ben Kenobi tells the Imperial Troopers that “…these are not the droids that you are looking for…” and then they walk away? It is exactly that kind of mind control that negotiators wish that they had when it comes time to wrap … Read more

Sales Negotiators Need To Know When Done Is Done

Thank goodness, you’ve finally reached an agreement with the other side of the table. That means that the negotiations are now done and both sides can put their negotiation styles and negotiating techniques away. Well, maybe not quite. If you haven’t nailed down just exactly what “done” means, then you’re not done yet. The Problem … Read more

Why “Off-The-Record” Is An Important Part Of Closing Every Negotiation

Just exactly how do you think that a negotiation lurches closer and closer to a resolution? If you think that it happens because of all of the clever negotiation styles and negotiating techniques that both sides use, think again. It turns out that there is a secret to making progress towards an eventual deal in … Read more