goodwill

To Prepare For The Future, You Need To Learn To Delight Your Customer

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Just exactly what will it take to make your next negotiation a success? Sorry about this, but it’s not going to be the negotiation styles or negotiating techniques that you use. If we keep in mind the cardinal rule of negotiating that each negotiation is just a single step along a path with the other … Read more

Every Negotiation Needs A Rap(port) Star!

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So here’s something that will blow your mind: studies have shown that car shopping customers are willing to pay between $200 and $300 MORE for a car if during the negotiation process they became convinced that the salesperson was committed to their satisfaction. Wow – talk about a successful negotiation for the salesperson. But wait, … Read more