Negotiating is simply a form of specialized communication. We’ve mentioned that persuasion is the flip side of negotiation – the non-verbal communication skills that go along with negotiation’s spoken words. Body language – what our bodies are telling the other side, is a key part of this persuasion skill. What’s interesting is that men seem … Read moreBody Language Skills That Women Don’t Know About
Ah, the things that they don’t teach us in school – like the fine art of nibbling. No, I’m not talking about the process by which you take an hour to eat a cookie by making small bites all around the outside until the whole cookie has been eaten. Instead, I’m referring to the well … Read moreDo You Mind If I "Nibble" On You?
What the heck is a Krunch? In a nutshell, it’s a negotiating technique that a buyer can use to squeeze a lower price / better terms out of someone who wants to sell them something. I’ve seen this technique used most often when I’ve been buying a house – it’s a classic. I guess that … Read moreIt’s Krunch Time!
The last time that I went into an auto dealership to buy a car, I was smart enough to keep my eyes open. Because I realized that I was entering into a negotiating “combat zone”, I wanted to see what the dealer would do to prepare me for the inevitable pricing discussions that we were … Read moreThe Other Side Of Negotiation: Persuasion
What does it take to be successful in a negotiation? Long before you start doing any of the standard negotiation preparation tasks, you need to take just a moment and decide where you are aiming to get to. Although it sounds simple, all too often we enter into a negotiation with only a vague understanding … Read moreNASA’s Guide To Negotiation Goal Setting: Aim For The Moon!
In case you haven’t been watching the news lately, the telecommunications giant Verizon has been locked in labor negotiations with the Communication Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW). Both sides of this negotiation are run by professional negotiators who have done this countless times before. What this means for … Read moreReal Life Negotiating Lessons: Verizon vs. The CWA & IBEW
Just a little over 20 years ago, I found myself in the middle-east on a business trip. The folks that I was traveling with decided to go down to the bazaar after dinner to see what was available. While shopping I happened upon an old man who was selling (fake) Rolexs. When I asked him … Read moreTesting The Waters: Does The Other Side Really Mean That?
The other day I happened to drop in on my friend Mike only to discover him hard at work on some mysterious project. He had a list of local electronics stores and he was checking them off with a pencil one-by-one all the while he was surfing a seemingly endless set of web sites and … Read moreThe James Bond Approach To Negotiating
What would you expect the very best negotiators in the world would spend their time doing? Whatever it was, it would have to have something to do with money and lots of it. We’re probably talking about billions and billions here. Well guess what, a whole bunch of them work for the World Trade Organization … Read moreEven The Experts Screw Up: 7 Years Of Wasted Negotiations